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Active Incident

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We continuously monitor our services. Any issues will be posted here. Regular deployments happen weekly on Mondays between 18:00 and 18:30 CET.
Elevated failure ratesDegraded Performance

Incident Status

Degraded Performance

Components

Platform: Processing

Locations

DE region (GCP w/ Sovereign Controls)


May 26, 2026 15:09 CEST
May 26, 2026 13:09 UTC
INVESTIGATING

We are seeing elevated failure rates in the DE region. It looks like an issue pertaining to our OCR provider, we're investigating

May 26, 2026 15:51 CEST
May 26, 2026 13:51 UTC
IDENTIFIED

Our OCR provider in DE seems to experience issues, and jobs are not processed. We're trying to roll out extra endpoints for OCR in DE, but that may also be affected. Processing in CH is unaffected.

May 26, 2026 16:54 CEST
May 26, 2026 14:54 UTC
MONITORING

We've reverted to an older OCR engine version that does not seem to be affected as a temporary measure.

Platform: API




Operational

Platform: Processing




Degraded Performance

Platform: Separation




Operational

Platform: Classification




Operational

Platform: Extraction




Operational

Platform: Automation




Operational

Platform: frontend




Operational

Login and Authorization services




Operational

Webhooks




Operational

Platform: Training




Operational

Scheduled Maintenance

deprecation of endpoint domains - October 2026Planned Maintenance

Schedule

October 12, 2026 18:00 - 18:30 CEST
October 12, 2026 16:00 - 16:30 UTC

Components

Platform: API, Platform: frontend

Locations

Description

API: The deprecated integration endpoint api.parashift.io will be taken offline. Use the appropriate "regional" version: api-ch.parashift.io, api-de.parashift.io, .. Web: The web app will switch completely to below domains, which must ev. be allowed by your firewall (or use *.parashift.io) - app.parashift.io - id.parashift.io - assets.parashift.io - api-ch.parashift.io - storage-ch.parashift.io - webhooks-ch.parashift.io - errors-ch.parashift.io - llm-service-ch.parashift.io How to tell if you are affected (web app)? - log in to app.parashift.io - find the funny-looking text in the bottom-right corner - if it already reads "de-prd" or "ch-prd" there will be no change - if it reads "zz-prd" the app behavior WILL change - contact your firewall brigade!

1

Upcoming Maintenances

3

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

Azure

GitLab

Google Cloud

HubSpot

Status.io

History

No incidents in the last 7 days