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Active Incident

Updated a few seconds ago

We continuously monitor our services. Any issues will be posted here. Regular deployments happen weekly on Mondays between 18:00 and 18:30 CET.
Decreased performanceOperational

Incident Status

Operational

Components

Platform: API, Platform: Processing, Platform: frontend

Locations

CH region (GCP)


May 6, 2026 09:50 CEST
May 6, 2026 07:50 UTC
INVESTIGATING

We are investigating reports of decreased performance of the app and possibly processing.

May 6, 2026 12:16 CEST
May 6, 2026 10:16 UTC
INVESTIGATING

We've changed a few things including DB work_mem setting, adding an index to improve an expensive query, and are tweaking resource and scaling limits. There's no clear root-cause for current troubles (except maybe the DB work_mem setting), so we continue to investigate.

May 6, 2026 13:12 CEST
May 6, 2026 11:12 UTC
INVESTIGATING

Metrics and anecdotal evidence agree that performance has improved. We continue to investigate and make improvements where needed.

May 6, 2026 21:59 CEST
May 6, 2026 19:59 UTC
MONITORING

After some more index renovation and a deployment with an improved query for the overview lists we see improved performance and stability returned. We've also spotted another area where we can save loading time, but this needs some more investigation first. As for a root cause, there was no recent code or DB change in the areas we now touched. Hence it looks like "normal" database growth is at the heart of it. We're sorry if your day was frustrating because of the loading lag and errors. Rest assured ours was at least as bad as yours, but also we have reason to believe tomorrow will be better because of today's changes.

Platform: API




Operational

Platform: Processing




Operational

Platform: Separation




Operational

Platform: Classification




Operational

Platform: Extraction




Operational

Platform: Automation




Operational

Platform: frontend




Operational

Login and Authorization services




Operational

Webhooks




Operational

Platform: Training




Operational

Scheduled Maintenance

deprecation of endpoint domains - October 2026Planned Maintenance

Schedule

October 12, 2026 18:00 - 18:30 CEST
October 12, 2026 16:00 - 16:30 UTC

Components

Platform: API, Platform: frontend

Locations

Description

API: The deprecated integration endpoint api.parashift.io will be taken offline. Use the appropriate "regional" version: api-ch.parashift.io, api-de.parashift.io, .. Web: The web app will switch completely to below domains, which must ev. be allowed by your firewall (or use *.parashift.io) - app.parashift.io - id.parashift.io - assets.parashift.io - api-ch.parashift.io - storage-ch.parashift.io - webhooks-ch.parashift.io - errors-ch.parashift.io - llm-service-ch.parashift.io How to tell if you are affected (web app)? - log in to app.parashift.io - find the funny-looking text in the bottom-right corner - if it already reads "de-prd" or "ch-prd" there will be no change - if it reads "zz-prd" the app behavior WILL change - contact your firewall brigade!

1

Upcoming Maintenances

3

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

Azure

GitLab

Google Cloud

HubSpot

Status.io

History

No incidents in the last 7 days