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We continuously monitor our services. Any issues will be posted here. Regular deployments happen weekly on Mondays between 18:00 and 18:30 CET.

Platform API and processing




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Upcoming Maintenances

2

Incidents Last 30 Days

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Maintenances Last 30 Days

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History (Last 7 days)

processing delayedPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Platform API and processing


Locations

gcp europe-west6



April 17, 2024 12:09 CEST
April 17, 2024 10:09 UTC
[Identified] Document processing is delayed, due to malformed messages. We have identified and stopped the source of the malformed messages, and are working restore processing.

April 17, 2024 12:16 CEST
April 17, 2024 10:16 UTC
[Monitoring] Processing has been restored. There will be some delay while the backlog is being processed. We are actively monitoring and expect the backlog to be gone by 12:35 CET

April 17, 2024 12:38 CEST
April 17, 2024 10:38 UTC
[Resolved] Further analysis has revealed that the impact to document processing has been minimal (in the order of seconds) due to the fallbacks we have in place. There has been some noticeable delay to training triggering, which has also been restored. As previously communicated, the root cause has been found and stopped, and we'll be rolling out fixes to avoid repetition in the coming hours and the next release.