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We continuously monitor our services. Any issues will be posted here. Regular deployments happen weekly on Mondays between 18:00 and 18:30 CET.

Platform API and processing




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Incidents Last 30 Days

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History (Last 7 days)

processing delayed, batches failing in OCRDegraded Performance

Incident Status

Degraded Performance


Components

Platform API and processing


Locations

gcp europe-west6



November 20, 2024 19:41 CET
November 20, 2024 18:41 UTC
[Identified] we're investigating a delay in processing

November 20, 2024 20:05 CET
November 20, 2024 19:05 UTC
[Resolved] We've redeployed crashing pods. After initial indications that processing is ok again, we're now investigating batches failing on OCR.

November 20, 2024 22:14 CET
November 20, 2024 21:14 UTC
[Resolved] We have applied a fix for batches failing in OCR and performed a restart of pods, and have been monitoring incoming batches/documents. OCR is back online. Processing is fully restored. We've reset the affected batches.